Refund policy

We hope you enjoy your purchase from Evernix Inc. This Refund & Return Policy explains how Evernix Inc (“we,” “us,” or “our”) handles returns, refunds, and damaged or incorrect items purchased through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

Return Window

Unless otherwise stated on the product page, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition
• The item must not have been washed, altered, stained, or damaged
• Original packaging, tags, accessories, and included components should be returned where applicable
• Proof of purchase, such as an order number or confirmation email, must be provided
• The product must be suitable for resale

Evernix Inc specializes in handcrafted felt products, including felt decorations, ornaments, dolls, accessories, children’s items, seasonal pieces, gifts, and home décor products.

Because felt products can be affected by moisture, pressure, washing, odors, and improper handling, returned items must remain clean and properly protected.

Items showing significant signs of use or customer-caused damage may be refused or may qualify only for a partial refund.

Handmade Product Variations

Many of our products are handmade or contain handmade details.

Minor differences in stitching, shape, dimensions, felt texture, decorative placement, or color tone may naturally occur between individual products.

These small variations are part of the handcrafted nature of the product and are not generally considered defects.

If you believe an item has a material defect rather than a normal handmade variation, please contact us with photos so we can review the issue.

How to Request a Return

Please contact us before returning any item.

Email: info@evernixgift.com
Phone: +1 (720) 989-8105

Please provide:

• Your name
• Order number
• Product you wish to return
• Reason for the return
• Photos or videos where relevant

If the return is approved, we will provide the applicable return address and return instructions.

Please do not send products to the company address unless specifically instructed to do so.

Returns sent without approval or to an incorrect address may be delayed or refused.

Return Shipping Costs

If a return is required because we sent the wrong item or because the product has a confirmed material defect, we may provide a prepaid return label or reimburse reasonable return shipping costs.

For returns based on personal preference, change of mind, incorrect size or style selection, or other customer-related reasons, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives materially damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery.

Please provide:

• Your order number
• Clear photos of the complete product
• Close-up photos of the damaged or incorrect area
• Photos of the outer packaging
• Photos of the inner packaging where applicable

After reviewing the information, we may provide an appropriate solution, including:

• Replacement
• Partial refund
• Full refund

The available resolution may depend on the nature of the issue and product availability.

Non-Returnable Items

The following products may not qualify for return unless they arrive materially damaged, defective, or incorrect:

• Customized or personalized products
• Products marked Final Sale or Non-Returnable
• Used or washed products
• Products that have been altered or repaired
• Items with stains, odors, pet hair, or other signs of use
• Products damaged because of improper care or handling
• Items missing important components or accessories

Where applicable law provides additional consumer rights, those rights will continue to apply.

Refund Process

Once an approved return is received, we will inspect the product.

We will then notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 7–14 business days after the refund is processed for the funds to appear in your account.

Actual processing time may vary depending on your bank, card issuer, or payment provider.

Partial Refunds

A partial refund may be considered where an item is returned with minor customer-caused issues that reduce its resale value but do not make the product completely unacceptable for return.

This may include missing packaging, minor signs of handling, or missing non-essential components.

Any deduction will be based on the condition of the returned product.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, style, or color, please return the eligible original item under this Policy and place a new order through our Website.

Lost Return Packages

If you are responsible for return shipping, we recommend using a trackable shipping service.

Evernix Inc cannot issue a refund for a return package that we do not receive unless otherwise required by law.

Contact Information

For questions regarding a return or refund, please contact:

Evernix Inc
Address: 1021 E Lincolnway, Unit 1488, Cheyenne, WY 82001, United States
Email: info@evernixgift.com
Phone: +1 (720) 989-8105