Shipping policy

This Shipping Policy explains how orders placed through our website are processed and delivered by Evernix Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders placed with a shipping address outside our supported delivery area may not be fulfilled. If an unsupported order is accepted by mistake, we may contact the customer to cancel the order and issue a refund to the original payment method.

Products

Evernix Inc offers a collection of handcrafted felt products, including felt decorations, ornaments, dolls, accessories, children’s play items, seasonal pieces, gift items, and other decorative felt goods.

Because many of our products feature handmade details, individual pieces may have slight variations in shape, stitching, texture, or color. These natural differences are part of the handcrafted character of the products and do not normally affect shipping or product use.

Shipping Carriers

We work with established shipping providers such as USPS, UPS, FedEx, and other qualified delivery partners when appropriate.

The carrier used for each order may vary depending on the destination, package dimensions, package weight, service availability, and selected shipping method.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Before shipment, felt products may undergo final inspection, sorting, and packaging to help ensure that decorative details, stitching, shapes, and accessories are in suitable condition for delivery.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during major holidays, seasonal sales, promotional periods, or periods of unusually high order volume.

If an item requires substantially more preparation time than usual, any applicable information will be provided on the relevant product page or communicated to the customer when necessary.

Packaging

Our felt products are lightweight but may contain dimensional decorations, delicate shapes, stitched details, or decorative accessories that require careful handling.

Depending on the item, we may use:

Protective wrapping
Moisture-resistant inner packaging
Cushioning materials
Protective inserts
Appropriately sized shipping cartons or mailers

Products are packed to help reduce crushing, bending, moisture exposure, and other damage during normal transportation.

Multiple items from the same order may be packaged together when practical and safe to do so.

Estimated Delivery Time

Estimated delivery times are displayed at checkout when available and depend on the shipping destination, selected service, and carrier conditions.

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

Delivery destination
Package dimensions
Package weight
Shipping method
Applicable carrier rates

Free standard shipping is available on eligible orders of $58.00 or more, calculated after discounts and promotional codes have been applied.

Any applicable expedited shipping charges or other optional delivery fees will be displayed before checkout is completed.

Applicable taxes, where required, are calculated separately.

Order Tracking

Once an order has been shipped, customers will normally receive a shipping confirmation email containing available tracking information.

Tracking information is supplied by the shipping carrier and may not update immediately after a shipping label is created or the package is collected.

Customers should allow reasonable time for the carrier’s tracking system to display the first movement of the shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please include all applicable information, such as:

Street address
Apartment, suite, or unit number
City
State
ZIP code
Valid contact information

If you notice an address error after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

Evernix Inc is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete customer-provided address information.

If an order is returned to us because of an incorrect address, unsuccessful delivery, or other customer-related delivery issue, additional shipping charges may apply before the order can be shipped again.

Multiple-Item Orders

When an order contains several felt products, we may combine the items into one shipment when practical.

In some cases, products may be shipped separately because of differences in size, packaging requirements, inventory location, or handling needs.

If an order is divided into multiple shipments, separate tracking information may be provided for each package.

Handmade Product Considerations

Handcrafted felt items can naturally vary slightly from one piece to another.

Small differences in stitching, fiber texture, positioning of decorative elements, shape, or color tone are normal characteristics of handmade products and are not considered shipping damage.

However, if an item arrives materially damaged, crushed, torn, or otherwise affected during transportation, please contact us so that we can review the issue.

Damaged Items

If your order arrives damaged, please contact us promptly after delivery.

To help us evaluate the issue, please provide:

Your order number
A clear photo of the complete item
Close-up photos showing the damage
Photos of the outer shipping package
Photos of the internal packaging, when applicable

Please keep the damaged product and original packaging until the claim has been reviewed.

Depending on the circumstances and product availability, an appropriate resolution may include a replacement, partial refund, or full refund in accordance with our Refund & Return Policy.

Lost or Missing Packages

If tracking information indicates an unusual delay or your package appears to be lost, please contact us.

We may review the tracking information and, when appropriate, assist with a carrier inquiry or shipping claim.

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

Any replacement or refund for a missing package will depend on the circumstances, available tracking information, carrier findings, and our applicable store policies.

Returned or Undeliverable Packages

Packages may be returned to us because of an incomplete address, incorrect address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.

If a package is returned to Evernix Inc, we may contact the customer to determine whether the order should be reshipped or otherwise resolved.

Additional shipping charges may apply when reshipment is requested because of incorrect customer-provided information or unsuccessful delivery attempts.

Shipping Delays

Once a package has been transferred to the carrier, certain delivery conditions are outside our direct control.

We are not responsible for reasonable delays caused by circumstances such as:

Severe weather
Transportation disruptions
Carrier operational delays
Natural disasters
Public holidays
High seasonal shipping volume
Government or transportation restrictions

We will make reasonable efforts to assist customers when a shipment experiences a significant carrier-related problem.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our products, shipping practices, carrier services, or applicable requirements.

The latest version will be published on our website.

Changes will apply to orders placed after the updated policy becomes effective, except where otherwise required by applicable law.

Contact Information

For questions regarding an order, shipment, tracking information, or delivery issue, please contact:

Evernix Inc – Customer Support
Email: info@evernixgift.com
Phone: +1 (720) 989-8105
Address: 1021 E Lincolnway, Unit 1488, Cheyenne, WY 82001, United States